Update - Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.
Sep 26, 2025 - 10:37 EDT
Update - Current Status: detected Current Action: We have identified a delay in processing non-live video analytics. No data has been lost, and all analytics will be fully updated once processing completes.
Sep 22, 2025 - 09:48 EDT
Investigating - We are currently investigating this issue.
Sep 22, 2025 - 09:38 EDT
Website
Operational
Billing
?
Operational
On-Site Player
Operational
Embedded Player
Operational
Upload
Operational
Create
Operational
Conversion
?
Operational
API
Operational
Mobile/ TV Apps
?
Operational
Live Analytics
Operational
Support Systems
?
Operational
Live streaming features
Operational
VOD Analytics
Degraded Performance
Record
Operational
Transcript Editor
?
Operational
Interactive
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2025
No incidents reported today.
Sep 27, 2025
No incidents reported.
Sep 26, 2025
Unresolved incident: Degraded Video Analytics data freshness.
Resolved -
This incident has been resolved, and prior uploads are now visible when creating and editing videos. Our sincere apologies for the delay.
Sep 24, 16:23 EDT
Update -
Thanks for your patience while we continue to investigate this issue. To clarify, both web and mobile are affected by this issue, contrary to the initial report.
Notably, this only affects media assets when creating and editing videos. General site uploads are not impacted.
Sep 23, 09:01 EDT
Investigating -
We are currently investigating an issue where video and image uploads are failing to load when creating and editing videos on the web. Mobile is unaffected.
Sep 22, 21:32 EDT